Frequently Asked Questions

1. I have recently changed my name, how do I update my information?
2. I have recently moved. How do I update my address with COTO?
3. I would like to get my password but am unable to login.
4. I am applying to practice in another province and would like apply under the LMSA. How do I start the process?
5. I have registered with a new Regulatory Body in Canada/USA. Why am I still getting correspondence from COTO?
6. How do I update my employment information?
7. How do I request a new wallet card or a duplicate tax receipt?
8. I am going resign my Certificate of Registration. Are there any refunds?

1. I have recently changed my name, how do I update my information?

   Please send an email to Sue Price at sprice@coto.org stating: current name, new name and registration number. You can verify this change has been made by checking online by using the OT Directory. Please send this information after your name has been changed. A new wallet card, wall certificate and seal will be mailed to you within 30 days.






2. I have recently moved. How do I update my address with COTO?

   Please log into Registrants Only > My Profile and update your personal information and that includes your email address.






3. I would like to get my password but am unable to login.

   If you are unable to login, it is possible that we do not have your current email address on file. In this case, email: registration@coto.org so we can make the change for you. Please include your name, registration number and the correct email address in the body of your email.






4. I am applying to practise in another province and would like apply under the LMSA. How do I start the process?

   Print the LMSA Application Form (PDF: 272b) and Regulatory History Form (PDF: 60b), complete your portion of the form and send it to the College with the processing fee of $45.20 ($40 + HST). Processing will not begin until payment has been received. You can mail the form along with your cheque to COTO Attention: Registration or fax to Registration at 416.214.0851 if you include credit card authorization. If you include your email address, a confirmation will be emailed to you once the forms have been completed. Please allow at least three weeks for processing.






5. I have registered with a new regulatory body in Canada/USA. Why am I still getting correspondence from COTO?

   If you are moving to another province or state, a request to complete a regulatory history form or LMSA does not give the College the authorization to resign your certificate. Some OTs hold registrations in more than one province/state so if you wish to resign your COTO registration, please complete the Request to Resign Certificate of Registration Form (PDF: 168Kb)






6. How do I update my employment information?

   Please login to Registrants Only > My Profile and update your employment changes within 30 days of the change to your employment. This is the most efficient method to update your file. Changes made in the My Profile section will be reflected on your file the next day.






7. How do I request a new wallet card or a duplicate tax receipt?

   Please print the Request for Duplicate Wallet Card or Tax Receipt form (PDF: 35Kb) and fax to 416.214.0851. The cost is $10.00 + HST = $11.30, please allow 14 days for processing. Payment must be included with your request. If you wish to pay by cheque, your request must be mailed.






8. I am going resign my Certificate of Registration. Are there any refunds?

   The College will issue a partial refund equal to 50% of the annual fee to those Registrants who end their employment within the first quarter of the registration year. There are no other refunds outside this quarter.
   
   To be eligible to receive a refund you must meet the following conditions:
   
   
   1. Employment must end on or before August 31.
   2. Completed Request to Resign Certificate of Registration Form must be received before September 30.
   3. Registration wallet card and tax receipt must be returned to COTO with your request. A new tax receipt will be issued.
   4. Written proof of employment termination and date of termination must be received from the employer (where applicable).