# Professional Conduct > As regulated health professionals, OTs must meet professional standards and expectations, it is essential they practice ethically, safely and competently. Professional Conduct As regulated health professionals, occupational therapists must meet professional standards and expectations. Occupational therapists work closely with the public. To maintain public trust, it is essential they practice ethically, safely and competently. If concerns arise, it’s the responsibility of registrants, employers, and other professionals to report so COTO may take appropriate action. Accountability Responding to Concerns Complaints Process Reporting Investigations Resources Accountability is key COTO is here to make sure all members of the occupational therapy profession in Ontario follow the same rules. These rules help maintain a high level of care and professionalism across the field. They also ensure that all OTs meet specific qualifications and adhere to ethical guidelines. This consistency protects patients by giving them reliable and safe services. As well, it fosters trust within the community and healthcare partners. There are a few different ways we hold the profession accountable for conduct: Having a process to handle complaints and reports Sending cases to Committee to determine if discipline or fitness to practise assessment is needed Having OTs meet the duty to report possible child abuse or neglect Having OTs and their employers file mandatory reports, in cases of possible professional misconduct, incompetence, incapacity or sexual abuse Requiring OTs to self-report information that may be relevant to their suitability to practise All publicly available information about occupational therapists in Ontario can be found in our public register. Check the List of Registered Occupational Therapists Have you been notified of a concern or a complaint? The College receives concerns from clients and their families, employers, other occupational therapists or health care practitioners, insurance companies, the police, and others. There are different levels of responses depending on how severe the concern is and the information we receive on it. If you’ve been notified of a concern or complaint, we understand it can be stressful and you’ll want to make sure you fully understand the process. Learn about Complaints and Reports Review Investigations Insights Understanding the complaints process When you need to report a concern Occupational therapists, their employers, and other regulated health professionals must be ready to report abuse or neglect of clients in the care of occupational therapists. Whether it’s self-reporting by the occupational therapist themselves, recognition of abuse by another OT, or mandatory report by an employer, the College takes all these reports very seriously. Learn more about your reporting requirements. What to do when concerned about another OT File a Report Mandatory Reports Duty to Report Self-Reporting Health Inquiries Inquiries, investigations and resolutions Navigating concerns in the healthcare profession requires a clear understanding of the processes in place to ensure public safety and trust. We monitor whether our occupational therapists are able to continue to work. Our Inquiries, Complaints and Reports Committee (ICRC) and Investigations & Resolutions team use their expertise to shed light on common challenges and solutions uncovered during investigations. Learn about the ICRC Relevant resources Next steps and contacts Need to file a report? See our online reporting page where you can file a complaint, including mandatory reports. Go to Online Form Need help or support? We’re here to answer any questions you may have regarding occupational therapy practice. Go to Practice Support Formal discipline actions In the event that disciplinary action needs to take place, there are processes in place. View Discipline Hearings