The College of Occupational Therapists of Ontario recognizes the dignity and value of every person and will strive to meet the needs of people with disabilities in the provision of all of its services.

To achieve this goal, the College will ensure all staff are trained to receive and appropriately address any accommodation request concerning registration, complaints, quality assurance, practice issues or any other service provided by the College.

The College will create awareness that members of the public and registrants can direct their accommodation requests to any staff member.

Information and Communications

The College will communicate with people with disabilities in ways that take into account their disability.

The College website is a key channel of communication between the College, registrants and the public. The College will endeavour to provide documents in alternate formats upon user request and maintain a simple typeface that is easy and large enough to read and where possible allow the user to increase the font size to suit their needs.

Assistive Devices

The College is committed to serving people with disabilities who use assistive devices to obtain, use or access College services. When the need arises, the College will ensure that staff are trained and familiar with assistive devices that may be used by people with disabilities while accessing our services.

Use of Service Animals and Support Persons

The College welcomes people with disabilities who are accompanied by a service animal or support person on the parts of our premises that are open to the public. If a service animal or a support person is excluded from such places by law, alternative arrangements will be made to accommodate the customer’s needs.

Staff Training

Staff members at the College have received training on how to communicate effectively and meet the needs of people with various disabilities. Subsequent training will be provided as part of the orientation of newly hired staff. Such training will be provided in-person, on-line, or through any other effective means.

Employment

When requested, persons with disabilities will be accommodated during recruitment, assessment and hiring processes. If the need arises, the College will provide customized workplace emergency information to employees who have disabilities.

Notice of Temporary Disruption

The College will provide the registrants and the public with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities (such as elevators). This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

The notice will be placed at the College’s public entrance. If the service disruption is anticipated to last more than 24 hours it will be included on the College’s general telephone message and posted on the College’s website.

Questions or Feedback

The College welcomes questions or feedback regarding our barrier-free services and programs.

Please direct any questions or feedback in person or by mail to :

Office of the Registrar

College of Occupational Therapists of Ontario

20 Bay St, Suite 900

PO Box 78

Toronto, ON M5J 2N8

By phone:

1.800.890.6570/416.214.1177 x 233

By email:

info@coto.org