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How to Report Concerns or File a Complaint About an OT

Anyone can bring concerns about the conduct or practice of an occupational therapist (also known as an OT or registrant) to the College’s attention. This includes a patient, a client, a family member or friend of a patient, an employer, an insurer or a colleague.

Do you need accommodation?

To discuss how we can help you, please contact:

Leandri Englebrecht, Manager, Investigations and Resolutions
Toronto: 416.214.1177 x223
Toll-free: 1.800.890.6570 x223
Email: lenglebrecht@coto.org

The College’s accommodation process is informed by respect for the dignity of each individual.

Our goal is to ensure full participation in the complaints process for all concerned.

Step 1: Review the complaints process

Learn about the complaints process below or contact us at 416.214.1177/1.800.890.6570 x234 to discuss the complaints process.

You may discuss the complaints process before you make a complaint, and do not have to share your name. When and if you decide to make a formal complaint, you will be required to identify yourself.

If you have concerns about the practice of an occupational therapist, you can contact the College's Manager of Investigations & Resolutions by email or phone to discuss the matter.

Step 2: Put together information about the complaint

Provide a detailed description of your complaint in writing (letter or email) or on a recording (film, disc, audio or video recording). Include the following:

  • Your full name (complaints cannot be made anonymously).
  • Your mailing address, telephone and email contact information.
  • The full name and address of the occupational therapist.
  • A clear statement that you are submitting a complaint.
  • Specific date(s) of the occurrence.
  • Detailed description of the occurrence and your concerns.
  • The names and contact for other occupational therapists, other health care practitioners or any others persons who may have relevant information.
  • Supporting evidence (for example, photographs, witness statements, etc.).
  • Discussions with the occupational therapist about the concerns (if you have raised the issue) and the outcomes.

Step 3: Submit the complaint

Use the Online Form:


File Your Complaint Online


Mail, Fax or Email the Complaint to:

Office of the Registrar
College of Occupational Therapists of Ontario
20 Bay Street, Suite 900
PO Box 78
Toronto, Ontario M5J 2N8
Fax: 416-214-0586
Email: investigations@coto.org


Frequently Asked Questions

See our Frequently Asked Questions to learn more about the complaints process.