Practice Support Here at the College we have occupational therapists on staff who are available to answer your questions about occupational therapy services in Ontario. These occupational therapists are part of our practice resource service. Anyone can email us at or call at 1.800.890.6570/416.214.1177 x240 to speak with our team. An occupational therapist will respond immediately or at most within 2 business days of receiving the question.

If your question is urgent or you need assistance locating an occupational therapist, please phone the College during business hours, Monday-Friday, 8:30 a.m. - 4:30 p.m., and press 0.

Please note, we cannot provide legal advice. For OTs, practice advice does not replace their own clinical and professional judgement.

Who Can Call?

Our Practice Resource Service is available to provide private and confidential support to:

  • patients and clients
  • occupational therapists
  • employers
  • students
  • other health care providers
  • other members of the public
Sharing the correct information and advice supports the delivery of safe, ethical and effective occupational therapy services.

What Can People Call About?

We receive calls about:

  • specific occupational therapy practice situations within the province of Ontario
  • expectations and standards for practice for OTs in Ontario
  • the rights of patients/clients when working with occupational therapists
If you have questions, please contact us and we will do our best to help.

Important Things to Know

Please be aware of the following:

  • The Practice Resource Service cannot offer a legal opinion or legal advice.
  • The Practice Resource Service will not provide an opinion on the actions of a caller as it relates to complaints or disciplinary decisions/action on the part of the College.
  • Information or assistance provided by the Practice Resource Service will not take the form of specific instruction or direction except where it is necessary in the interest of public safety.
  • Information provided by the service recipient will remain confidential and will not be shared or used by other programs/departments of the College except in the following situations:
    • where the College is authorized or required to release the information
    • where it is necessary to disclose the information in the interest of public safety
If there is an issue regarding legislation or legal matters beyond the scope of the College, the service recipient is encouraged to seek independent legal advice.

The College welcomes the opportunity to speak about public protection and occupational therapy practice. Please complete this form to request a speaker from the College and submit the form to