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Practice Support

If you have questions about occupational therapy practice, we can help.  Please contact us at [email protected] or call 416-214-1177 or 1-800-890-6570 x240.

Our goal is to respond within 2 business days.

To confirm registration status of an applicant or new registrant, contact [email protected] or x230.

If your question is urgent or you need assistance locating an occupational therapist, please phone the College during business hours, Monday-Friday, 8:30 a.m. - 4:30 p.m., and press 0.

Please note, we cannot provide legal advice. For occupational therapists, practice advice does not replace their own clinical and professional judgement.

Who can call the Practice Resource Service?

Our Practice Resource Service is available to provide private and confidential support to:

  • patients and clients
  • occupational therapists
  • employers
  • students
  • other health care providers
  • other members of the public

Sharing the correct information and advice supports the delivery of safe, ethical and effective occupational therapy services.

What can people call about?

We receive calls about:

  • specific occupational therapy practice situations within the province of Ontario
  • expectations and standards for practice for occupational therapists in Ontario
  • the rights of patients/clients when working with occupational therapists

If you have questions, please contact us and we will do our best to help.

Important things to know

Please be aware of the following:

  • The Practice Resource Service cannot offer a legal opinion or legal advice.
  • The Practice Resource Service will not provide an opinion on the actions of a caller as it relates to complaints or disciplinary decisions/action on the part of the College.
  • Information or assistance provided by the Practice Resource Service will not take the form of specific instruction or direction except where it is necessary in the interest of public safety.
  • Information provided by the service recipient will remain confidential and will not be shared or used by other programs/departments of the College except in the following situations:
    • where the College is authorized or required to release the information
    • where it is necessary to disclose the information in the interest of public safety

If there is an issue regarding legislation or legal matters beyond the scope of the College, the service recipient is encouraged to seek independent legal advice.

Speaker requests for Practice Consultants

The College welcomes the opportunity to speak about public protection and occupational therapy practice. Please complete this form to request a speaker from the College and submit the form to [email protected]

Speaker Request Form