From December 1, 2024, to May 31, 2025, the ICRC made decisions on a total of 11 investigations – eight on complaint investigations and three on Registrar’s Investigations. Complaint investigations are received from members of the public (typically clients or their family members), and Registrar’s Investigations stem from reports received from any number of sources, but most typically employers or other regulated health professionals, including occupational therapists.
Investigations Data Overview: December 2024-May 2025
In the complaint investigations, the decisions broke down as follows:
1 x Frivolous & Vexatious (F&V) *
2 x Take No Action
4 x Advice & Guidance
1 x Undertaking (to complete specified remedial activities)
* Frivolous & Vexatious are terms outlined in the legislation that the can apply to complaints that the ICRC considers, “frivolous, vexatious, made in bad faith, moot or otherwise an abuse of process”. This type of decision is used sparingly and only in obvious cases.
For the three Registrar’s Investigations, the decisions broke down as follows:
1 x Take No Action**
1 x Advice & Guidance
1 x Specified Continuing Education & Remediation Program (SCERP) + Verbal Caution
**The panel in this case agreed to Take No Action in exchange for accepting the Registrant’s Undertaking to Resign and Never Re-apply. As required by law, a notation must appear on a registrant’s public register profile indicating they resigned while under investigation.
For the entire 2024/25 fiscal year, the College did not have any new referrals to the Discipline Tribunal.
The majority of complaints dealt with Competencies A and B, which speaks to communication, collaboration and record keeping. Competency E was also a theme, which includes complaints that have allegations of conflict of interest and professional boundaries.
With respect to the Registrar Investigations, these files included themes of professional boundaries, professional ethics, and record keeping.