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Notice: The Competencies for Occupational Therapists in Canada (2021) are now in effect.

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Contact  1-800-890-6570   info@coto.org
 

Online Complaint Form

Please fill in the form below to submit your complaint.

You must provide:

  • the name of the occupational therapist you are concerned about,
  • as much detail as possible about the nature of your concerns, and
  • your full contact information.

If you are unsure of the occupational therapist's name, please contact us and we will help you.

Anyone can file a complaint with the College. All complaints received by the College are investigated. Learn more about the process at How to Report a Concern or File a Complaint.

If you would like further information about making a complaint or if you are unsure if you would like to file a formal complaint, please contact the College at 416.214.1177/1.800.890.6570 x234 or investigations@coto.org.

After you submit the online complaint form, you should receive a confirmation email from the College within 2 business days.

If you do not receive an email confirmation, please contact the College. The College will also notify the occupational therapist to your complaint within 14 days of the College filing your complaint.

Respectful behaviour

We are committed to communicating with you in a respectful, professional and civil manner. We expect the same courtesy from you.

We understand that your circumstances may be stressful and emotional. However, we will not accept abusive behaviour towards our staff.

For safety purposes, threatening or abusive comments to staff will not be tolerated. Staff reserve the right to end communication right away in these situations. Repeated abusive conduct may result in the COTO communicating with you only in writing or otherwise restricting future communications with you.

File a Complaint

Note: All fields marked with an asterisk (*) are required.

Person Registering Complaint

Occupational Therapist Information

Occupational Therapist you are complaining about

Please note the College has jurisdiction over individual occupational therapists and not other health care providers or institutions. You must identify an individual occupational therapist. If you don’t know the name of the occupational therapist, we can help you. Please contact us at info@coto.org or 1.800.890.6570 and press 0. You can also check the online public register of occupational therapists at Find an Occupational Therapist.

Note: If you are complaining about more than one occupational therapist, please complete a separate complaint form for each occupational therapist. Each complaint is investigated separately.

Incident Information

Are you a client? *

Other Occupational Therapists and Healthcare Providers

As part of our investigation, we may need to collect records from other occupational therapists who have provided treatment. Are there any other occupational therapist(s) who are not the subject of your concerns, but who provided you with treatment relevant to your complaint?
As part of our investigation, we may need to collect records from other occupational therapists who have provided treatment. Are there any other occupational therapist(s) who are not the subject of your concerns, but who provided you with treatment relevant to your complaint?
+ Add another Occupational Therapist
Are there any other health care provider(s) (i.e. medical doctors, hospital emergency departments, etc.) who have provided you with treatment relevant to your concerns?
Are there any other health care provider(s) (i.e. medical doctors, hospital emergency departments, etc.) who have provided you with treatment relevant to your concerns?
+ Add another Health Care Provider

Include Documents (optional)

Acknowledgement

By clicking "Submit", I understand that I am filing a formal complaint against the occupational therapist identified in the Occupational Therapist Information section.