Resolutions Program

The College can resolve certain complaints using the Resolution Program instead of investigating them. The program can provide you with meaningful and clear outcomes.

Resolutions help make sure the occupational therapist reflects on the complaint and learns from it, so the same problem does not happen again. The program requires the occupational therapist to sign a contract to do certain activities approved by the College.¹

For high-risk concerns, like sexual abuse, the Resolution Program is never an option.  

If you believe an occupational therapist has sexually abused you or the client you represent, please contact us.

Learn more about how to report sexual abuse.

If you submit a concern about an occupational therapist, the College will decide if the Resolution Program is an option. You will be asked if you wish to have your complaint moved into the Resolution Program. The occupational therapist will also be asked if they agree.

If the Resolution Program is an option for your complaint:

• The College writes a Resolution Agreement, which is sent to you and the occupational therapist for review. The Resolution Agreement lists the learning activities the occupational therapist must do.

• The activities may include reviewing standards or competencies and writing a reflection about what happened. Other activities may also be required.
• If you agree with the Resolution Agreement, you will sign it and send a signed copy to the College. The occupational therapist will be asked to do the same.
• The occupational therapist must complete all the activities by a deadline. The College will check to make sure everything is done.
• If the occupational therapist does not finish the activities, the College will start an investigation.

The Resolution Program promotes accountability, learning, and growth for occupational therapists, while giving you the opportunity to feel heard.

 The advantages of a Resolution Agreement are:  

• There is certainty over the outcome, instead of the College committee making the decision.
  • The College’s Inquiries, Complaints and Reports Committee (ICRC) has limits on what they can decide and how they can make decisions. Learn more

• The process is faster than a formal investigation. 

• The occupational therapist will recognize your concerns and is required to respond to them.

• The occupational therapist will commit to learning about the appropriate standards and how to improve their practice.

The Resolution Program is voluntary. Both you and the occupational therapist must agree to participate in the program.

If you or the occupational therapist decline to participate, the College will start an investigation. When the investigation is over, it will be reviewed by the College’s ICRC for a final decision.

Learn more about the list of possible decisions that the ICRC can make: How the College makes decisions