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Insights from Investigations

Insights and articles from our Investigations and Resolutions team.

Insights from Investigations

Insights to Support Your Practice

The College analyzes data about cases and uses it to highlight trends and provide insights to registrants that may be helpful in their practice. We looked at the…
Insights from Investigations

Pause Before You Post Client Photos

Occupational therapists in private practice have the added responsibility of managing their business practice. When promoting their practice, occupational therapists should be mindful about how and what they…
Insights from Investigations

Data from December 2024-May 2025

From December 1, 2024, to May 31, 2025, the ICRC made decisions on a total of 11 investigations – eight on complaint investigations and three on Registrar’s Investigations….
Insights from Investigations

Data from June 2024-November 2024

From June 1 to November 30, 2024, the Inquiries, Complaints and Reports Committee (ICRC) made decisions on a total of 11 investigations—five complaint investigations and six Registrar’s Investigations….
Insights from Investigations

Responding to Investigations – Part II: Insight & Accountability

In our April 2024 newsletter, we wrote about the importance of OTs responding to investigations in a measured and reasonable manner when recounting their version of events. Insight…
Insights from Investigations

Data from December 2023-May 2024

Understanding the types of concerns the College receives and investigates is of interest to both registrants and the public.There are two main types of investigations: complaints from members…
Insights from Investigations

Responding to Investigations

Receiving a letter or notice from the College about an investigation into their practice can be very stressful. It is a natural reaction to want to respond to…
Insights from Investigations

Data from June–December 2023

Understanding the types of concerns the College receives and investigates is of interest to both registrants and the public. There are two main types of investigations: complaints from…
Insights from Investigations

Communication is Key

Occupational therapists often ask how they can avoid complaints from clients. While there is no specific formula to 100% protect yourself from a complaint, the good news is…
Insights from Investigations

Snapshot of Complaints in 2022-2023

Behind the scenes, we’ve been collecting and analyzing complaints data to share learning with registrants and help improve patient experience. The snapshot below is based on complaints by…

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